Frequently Asked Questions

LIBRARY CARDS

Visit the Circulation Desk and we will be happy to help. If you are a resident of Putnam County you will need a photo ID with your current address printed on it. If the address on your photo ID isn’t current you will also need to bring in a piece of mail.

No. All you need is proof you live in Putnam County. This can be achieved by a photo ID or mail.

Yes. The cost for an out of county resident is $30.

Teacher cards are for homeschool or public school teachers to check out items for school use. On a teacher card, you can check out 75 items which are due in one month.

You can get a teacher card by visiting the Circulation Desk.

Yes. You can register for a card using your student ID.

If you haven’t used your card in the past 12 months, your card is likely no longer active. Bring in your photo ID with your current address and we can check for you. If your account has been deleted, we can set a new account up in a few minutes.

Bring your photo ID to the library and you can get a replacement card for $3.

LIBRARY SERVICES

Yes. The library has three copiers for public use. The cost for all printing/copying is $0.10 per page/side for black & white and $0.50 per page/side for color. If you need to print a document from a computer, there is a printer available at the reference desk.

At this time, we do not have wireless printing. You can forward or send an email to refdesk@pcpl21.org and the Reference Desk will be able to print it for the regular fee.

Yes. We have a self-service FAX machine located in the lobby. Library staff members are not allowed to help patrons with the FAX machine. To send a FAX, you will lift the telephone receiver and follow the prompts to send your documents. The price is $1.75 for the first and $1.00 for each additional page. 

The library’s phones are available only for business calls and calls for transportation. The library cannot take messages for individuals. 

Yes. The library has Community Help Desk hours on Monday from 4-7:30 p.m., Tuesday from 1-4 p.m., Wednesday from 4-7:30 p.m. For more information click here.

Yes. Request a meeting room by either calling the library or filling out the online Meeting Room Request Form. Filling out the form does not guarantee your reservation. The meeting room coordinator will email you to confirm your reservation. It is suggested to reserve meeting rooms several months in advance due to limited space. 

Yes. Study rooms are available for up to two people per room at a time. Study rooms can be requested by calling the library, or booking a room through the Study Room Booking Form.

FINES AND FEES

You can check out materials as long as your fines are below $10.

Yes and no. The library can only process payments in the form of cash, check or money order. You can pay your fines online using a credit/debit card by signing into your account here.

Fines are charged for late, damaged or non-returned materials. Check the Fines & Fee Page for more information. If you have questions about your account, please call the library, come in person, or email circdesk@pcpl21.org

BORROWING MATERIALS

You may check out ten DVDs per library card. DVDs may be checked out for one week.

Yes. DVDs can be renewed as long as they are not on hold for another cardholder. DVDs can be checked out for one week. If they are returned late, the fine is $0.25 per day per DVD.

You can renew books, other print materials, music CDs and audiobooks twice, as long as no one has a hold on the title. To renew you can go to My Account, enter the barcode number on the back of your card, without the spaces, and enter your pin – which is the last four digits of your phone number. Clicking on the smiley face icon at the top of our website will also take you to the My Account function.

100 books can be checked out on one library card. Print materials check out for three weeks.

Yes. You may check out 100 audiobooks at a time. They may be checked out for three weeks.

We have search computers in the Adult and Youth Services areas. You can also search our catalog online.

Yes. You can request materials from Evergreen libraries here. We can put in a request for an item that is not available through Evergreen Indiana using the Inter-library Loan Request Form. The item will come in around 2-3 weeks. Review our Inter-library Loan Policy to learn more important details. 

Yes. Located at the Reference Desk, Circulation Desk, and Youth Services Desk are pink Order Request slips. Ask the assistant how to fill out the request form. If your request is selected to be purchased, you will be placed on hold to receive the item.

Yes. For more information and the Digital Talking Books Request Form, click here. As resources are limited there may be a waitlist.

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